Basically, if something is wrong, we will do everything in our power to fix it. Any issues at all please don’t hesitate to message us. 
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@realundercoverdad.com 

If your return is accepted, and if a return of the purchased product is necessary, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@realundercoverdad.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rbogucki@hotmail.com.

Undercover Dad Supplements and CBD Line Refund Policy

Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds, however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

• Product is defective
• Product must be in original packaging
• Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof

Of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@undercoverdad.com

This document was last updated on 1/22/2023.