物流政策

Below, you will find estimated shipping lead times

USPS Domestic (US): 5-9 business days approx.

UPS Domestic (US): 5-7 business days approx.

GlobalPost (International): 12-16 business days approx.

UPS Worldwide (International): estimated of 12-16 business days.

Orders are fulfilled Monday-Friday, between 8am to 2pm, with the exception of the following US Federal holidays: a. New Year’s Day. b. Independence Day. c. Labor Day. d. Thanksgiving Day. e. Christmas Day. The fulfillment cut-off time is 2 pm EST for all orders with less than 20 units. Orders will be processed within 2 business days. Under exceptional circumstances, this lead time could be extended with or without previous and formal notice. Delivery done by the carriers to your customer’s addresses occurs Monday-Saturday via USPS, UPS, Global Post, and UPS Worldwide.

We ship domestically (USA) as well as internationally. For international shipping, it is your responsibility as the business owner to check, confirm and get updates on the current guidelines, policies, taxes and/or duties that your country or the countries that you would like to dropship to apply to you or final consumers. We are not financially responsible or liable for any past, current or new policies, taxes and/or duties that countries may apply for international orders.

Special conditions: As of June 2022, we have been made aware of the following requirements for shipping to the following countries:

a. Brazil - Requires a Tax ID number from the Supplement Brand for all international shipments including PLDS orders, sample orders, bulk orders and custom formula orders.

b. DHL Express: All orders need to have the customer’s email and phone number in order to properly notify of shipments.

What shipping carriers do we use? Domestic orders (USA) are shipped via UPS Ground, USPS First Class, or USPS Priority. International orders ship via Global Post or UPS Worldwide.

How to track an order that has been shipped?

a. Once we receive an order from our online store, as part of our fulfillment process, we create and print the shipping label to start the order preparation.

b. Once this shipping label is created and printed, the customer will receive an automated email listing the order and tracking information. This is an automated process.

c. For all shipping methods, once the order ships, the tracking number will update automatically through the carrier's website and not through Undercover Dad.

d. Undercover Dad is not a carrier and does not control nor oversees the tracking of packages.

e. We will do all that we can to send all purchased items in the same package, limiting the number of tracking numbers associated with any given order.

f. If the items of the orders do not fit into our largest single box, up to 20x12x12, we will split the order for shipment.

g. When shipping internationally, customs can delay packages by up to 6 weeks. This does not happen often, but it can happen. We have no control and absorbs no logistical or financial responsibility in such situations. The customer takes responsibility for the taxes and/or fees due at import.